FAQ - Need Help? | Lindy PARIS is here for you

Orders

Placing an order with us is easy and enjoyable. Choose the items you love, add them to your cart, and follow the instructions to complete your purchase. We look forward to serving you!

Yes, of course! You can modify or cancel your order before it is shipped. Contact us quickly at contact@lindyparis.com or call us at +33 6 21 80 73 39, and we will be happy to help you.

To check the status of your order, log in to your account on our website. If you don't have an account, don't worry! Just use the tracking link sent by email or SMS.

Order Tracking

You can track your order directly from your account on our website or by using the tracking link we sent you via email and SMS. We want you to be informed every step of the way!

You will have access to the current status of your order, the estimated delivery date, the history of your package's movements, and any other information available on the carrier's website.

Tracking information is updated whenever there is news regarding your delivery.

Notifications

You will receive email and SMS notifications at each important stage of the delivery of your order. This way, you will stay informed in real time.

Delivery

To guarantee fast and secure delivery, we work with GLS and Chronopost, and offer deliveries to relay points.

We offer several options to meet your needs:

Express delivery
Delivery to relay point
Delivery by appointment

Express: 1 to 2 business days
Relay point: 2 to 5 working days
Appointment: According to the client's availability

Not yet, but stay tuned! For now, we only deliver to France.

Your satisfaction is our priority. If you have any problems with the delivery of your order, please contact us immediately or contact the carrier directly. We are here to help you resolve any issues quickly.

Payment

We accept payments by credit card (Visa, MasterCard, American Express) and PayPal. Choose the option that suits you best.

Absolutely! All transactions are secured by industry-leading security protocols to protect your personal and payment information.

Returns and Refunds

You may return unused items in their original packaging within 30 days of receiving your order. We want you to be completely satisfied with your purchase.

Customers with an account can initiate a return directly from their account. A return label will be generated automatically. Returns are free and easy.

No worries! Contact us at contact@lindyparis.com and we will send you a return label by email. Returns are free and easy.

Once we receive and inspect your return, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed promptly, and a credit will automatically be applied to your original method of payment.

Support and Contact

We are always here to help you! For any questions or assistance, you can contact us via:

Email: contact@lindyparis.com
Phone: +33 6 21 80 73 39
Live Chat: Available on our website

Yes, absolutely! We offer live chat to quickly answer all your questions.